Customer Care Consultant

Company Description

At INNIO, a renowned leader in the energy sector, we are dedicated to driving sustainable and innovative solutions. Embracing creativity and collaboration, our team thrives in a vibrant culture that encourages personal growth and professional development. We believe in the power of diversity and inclusion, fostering an environment where ideas flourish. Join us and be part of our dynamic family at SRG Asia Pacific Sdn. Bhd, where every voice is valued and every contribution matters

Job Responsibilities

• Provide exceptional customer service support, addressing inquiries and resolving issues with a positive attitude
• Communicate effectively with customers via various channels while maintaining a professional demeanor
• Manage customer interactions efficiently, ensuring prompt and accurate responses
• Maintain thorough knowledge of company products and services to assist customers effectively
• Document customer interactions and feedback to help improve service quality
• Collaborate with team members to enhance the customer service experience

Job Requirements

• Diploma or equivalent certification in a relevant field
• 1 to 3 years of experience in customer service or a related role
• Strong communication and interpersonal skills
• Proficient problem-solving abilities with a customer-centric focus
• Ability to work collaboratively in a fast-paced environment