Customer Relationship Supervisor

Company Description

Welcome to MINKA ADDA SDN BHD, a dynamic and vibrant company located in Johor Bahru. At MINKA, we pride ourselves on delivering exceptional customer service and building lasting relationships with our clients. Our team is passionate, motivated, and dedicated to creating a positive impact in every interaction. We embrace a culture of collaboration, innovation, and continuous improvement, where every employee is valued and empowered to contribute their unique talents to our success.

Job Responsibilities

● Supervise and lead a dedicated team of customer service representatives to ensure high-quality service delivery

● Foster a caring and supportive environment that places customer satisfaction at the forefront of our operations

● Handle customer inquiries and complaints with empathy and professionalism, resolving issues in a timely manner

● Conduct regular training sessions to enhance team skills in telemarketing and customer relations

● Monitor team performance against set metrics, providing feedback and coaching to achieve individual and team goals

● Develop and implement strategies to improve customer service processes and enhance customer relationships

● Collaborate with other departments to ensure seamless service delivery and address customer needs effectively

Job Requirements

● 1-3 years of experience in customer service or a similar role

● Ability to build rapport and establish lasting relationships with customers

● Strong telemarketing skills with a persuasive and articulate manner

● Excellent communication skills, both spoken and written

● A compassionate and caring approach to customer interactions

● Proficiency in using customer service software and tools

● Ability to lead a team while maintaining a positive and professional work environment

● Adaptable and eager to tackle challenges as they arise