Customer Service - Client Relation (Mandarin Speaker)

Are you a dynamic, client-focused individual who thrives in a fast-paced environment? Do you excel at building relationships and delivering top-notch service? Join our team as a Client Service Specialist and become a key player in creating exceptional experiences for our valued clients!

Job Scope:

• Client Engagement: Be the go-to person for our clients, addressing their needs, answering questions, and ensuring their complete satisfaction with our services.
• Problem Solving: Tackle client concerns with creativity and efficiency, turning challenges into opportunities for growth and improvement.
• Relationship Building: Develop strong, long-term relationships with clients through excellent communication and a personalized approach.
• Coordination: Work closely with our internal teams to ensure seamless service delivery and a cohesive client experience.
• Feedback & Improvement: Gather and relay client feedback to help us continually refine and enhance our services.

Requirement:

• People Person: You thrive on interacting with others and have a knack for making people feel valued and heard.
• Detail-Oriented: You have a keen eye for detail and a passion for delivering quality in every interaction.
• Tech-Savvy: Comfortable with modern technology and tools, and eager to leverage them to improve client experiences.
• Proactive Problem-Solver: You approach challenges with a positive attitude and are quick to find effective solutions.
• Team Player: You collaborate seamlessly with others and contribute to a supportive and dynamic work environment.