Senior IT Executive/ IT Executive

Company Description

Bolton Optical Group, is a dynamic and rapidly growing organization dedicated to providing exceptional vision care solutions to the community It fosters a supportive and collaborative environment where employees feel valued and encouraged to achieve their full potential We are passionate about creating a friendly working atmosphere where employees feel comfortable mingling and creating friendships with one another and sharing ideas to benefit the company’s continuing success We provide our team members with a range of benefits including free meals, employee loans, work-from-home opportunities, office parties, maternity/paternity leave, training subsidies, and GMB benefits to contribute to your well-being and success We also consistently encourage open dialogue and feedback to improve the work environment and to ensure each employee feels heard and appreciated We believe that a diverse and inclusive team is essential to our success and we welcome diverse perspectives We are confident that you will thrive within our team of passionate and supportive personnel who share a dedication to providing exceptional customer service

Job Responsibilities

• Supporting and assisting the IT team in managing and maintaining computer hardware and software infrastructure to ensure smooth operations for our valued customers
• Troubleshooting and resolving computer-related issues efficiently and effectively within a supportive team environment
• Ensuring efficient maintenance of computer hardware and software, maintaining regulatory compliance with regards to your responsibilities
• Providing comprehensive support to end users, ensuring prompt and effective responses to inquiries and addressing their computing needs in a caring manner
• Participating in system upgrades and installations to keep the IT infrastructure at the cutting edge of current technology and industry norms
• Maintaining and updating documentation on all IT systems and procedures in a timely manner
• Proactively identifying potential IT improvements or issues and recommending solutions to enhance efficiency, to maintain the highest quality of service
• To manage the maintenance of Server application system, backup and disaster discovery.
• Manage and monitor the network hardware and internet line.
• Deal with users and ensure providing prompt response to their IT problems.
• Responsible for day to day interaction with users, service delivery of POS system support and operations by talking to computer users to determine the nature of any problems they encounter.
• Handle desktop & notebook computers, peripherals installation, upgrades and internal relocation.
• Assist in setup of desktop & notebook computers and installation of Standard Office Environment (SOE).
• Perform asset assignment, tagging and tracking on a periodical basis.
• Talking to computer users to determine the nature of any problems they encounter.
• Investigating, diagnosing and solving computer software and hardware faults.
• Perform other related duties and responsibilities as assigned by supervisor from time to time.

Job Requirements

• Possessing a Diploma or Bachelor’s degree in a relevant IT field or equivalent experience
• Demonstrating 3-5 years of hands-on experience in IT administration and support
• Exhibiting excellent problem-solving skills and a proactive approach to resolving technical issues
• Possessing a thorough understanding of PC hardware, server systems, Microsoft Windows/Office, and software licensing procedures
• Demonstrating excellent communication and interpersonal skills, collaborating effectively with team members and customers
• Exhibiting a strong work ethic and a commitment to providing excellent customer support within a positive workplace
• A proven ability to adapt to changes in technology and industry standards