Pet Consultant

Support the day-to-day business operations of the retail store
• Exhibit animal husbandry knowledge to address customers’ requirements
regarding the care and well-being of live animals.
• Maintain and convey detailed and specialized Pet Care Product knowledge to
address customers’ requirements.
• Assist and advise customers on their concerns pertaining to pet care and
recommend solutions such as proper usage of drugs, health supplement and
pet care supplies based on indications and needs
• Execute selling strategies to complete sales of products and services to the
satisfaction of customers.
• Manage customer loyalty and retention programs to foster long-term
relationships with customers
• Manage receipt and storage of merchandise, and monitor stocktaking policies
and procedures for continual improvements
• Manage policies and practices regarding the care and maintenance of animal
habitats in compliance to AVS guidelines
• Support and assist in ad-hoc / periodic stock-take and/or stock-count exercise
when required
• Ensure the well-being of pets at retail store and be a technical mentor
specialist to other team members to improve knowledge on animal husbandry
to address customers’ requirements
• Adhere to all the retail SOP, company’s policies, processes and procedures
• Monitor and manage after-sales service, customer exchanges, returns and
refund with respective departments or suppliers
• Receive and check stocks including live animals with proper documentation
• Feedback to Area Supervisor on customer needs or operations matters
• Practice professionalism and acting in the best interests of the company, in all
aspects
• Any other duties / tasks / projects as assigned related to your role
Role Requirements
• Diploma/Degree in Vet or Nutrition related.
• Good customer service, communication and presentation skills
• Able to commit to retail hours.
6 days work week, including weekends and public holidays