Customer Service Officer

Company Description

At BINNIE REALTY SDN BHD, we pride ourselves on creating a dynamic and supportive environment where innovation thrives. Our team at BINNIE REALTY SDN BHD shares a vision of excellence in the customer service industry. We cultivate a culture of collaboration and growth, allowing our employees to shine in their roles. Join us to be part of an enthusiastic team dedicated to providing exceptional service and experiences for our valued customers. We believe that when our employees flourish, so do our customers and our business!

Job Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product information
• Maintain accurate records of customer interactions and transactions using CRM software
• Manage multiple customer requests efficiently, ensuring prompt responses and follow-ups
• Collaborate with team members to enhance service delivery and improve customer satisfaction
• Conduct customer feedback surveys to gather insights for service improvement
• Assist in training new customer service representatives as needed

Job Requirements

• Diploma in a relevant field
• 1 to 3 years of experience in customer service or a similar role
• Proficiency in Microsoft Office and CRM software
• Strong communication and interpersonal skills
• Ability to work well under pressure and handle challenging situations with a positive attitude
• Excellent problem-solving abilities and attention to detail