Retail Phone Technician

● handle customer enquiries and attend to customer needs

● Runs basic tests and conducts diagnosis of customer’s phone problems

● Learning latest phone repair skill and knowledge , processes and procedures

● Fix phone software problem

● Repairs and phone units according to requirements and issues

● Reassembles cell phones after making repairs or replacing parts

● Ensure that all repairs performed meet the company’s quality standards

● Maintain cleanliness and professional appearance of the repair station and retail shop

● Maintain a positive work environment

● Support productivity by ensuring all service deadlines are met

● Provide relevant repair information to admin and other department for recording purposes

● Ability to work unsupervised while prioritizing and delivering timely, high-quality work

● Other duties as assigned by leader, supervisor and manager