Senior Data Analysis Specialist

Job Description

-Build up call centre’s data, analyse data indicators, and continuously optimize all data indicators;

-Responsible for setting and tracking operation targets (SLAs), analyzing abnormal data or weak links, giving early warning and improvement suggestions;

-Deeply understand the industry, improve the data analysis system, and promote the team’s data analysis ability;

-Any ad-hoc duties as assigned by the Company from time to time.

Job Requirements:

-At least 3 to 5 years of data analysis experience, large volume data analysis experience in call centre or related service industry is highly preferred;

-Strong knowledge of PowerBI and EXCEL functions for data analysis is an advantage;

-Good presentation ability to interpret and present statistical analysis (text, data and charts);

-Good at interpersonal communication, rigorous logical thinking, strong organization and coordination skills;

- Independent, proactive, self-motivated, and able to meet tight deadline with minimal supervision.