Customer Service Cum Admin

Company Profile

iCARES, a leading company in the property technology industry, is a dynamic and growth-oriented organization that values innovation and collaboration. We strive to provide excellent services to our customers through a team of dedicated professionals. Our mission is to deliver superior customer experiences that exceed expectations.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person to provide timely and effective solutions to their queries.
• Provide user training.
• Provide administrative support to the team, including maintaining records, preparing documents, and performing data entry tasks.
• Assist in the coordination of events, meetings, and appointments, ensuring seamless communication among team members and stakeholders.
• Maintain accurate and up-to-date records of customer interactions, transactions, and feedback.
• Ensure compliance with company policies, procedures, and regulations.
• Process customer orders, payments, and refunds with precision and attention to detail.
• Develop and implement process improvements to enhance customer satisfaction and operational efficiency.
• Collaborate with the sales team to resolve customer complaints and concerns in a professional and courteous manner.
• Maintain a clean and organized work environment, adhering to health and safety standards.

Requirements

• 1-3 years of experience in customer service or administration.
• High school diploma, certificate, diploma, or bachelor’s degree in a related field.
• Excellent communication and interpersonal skills to interact with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills to resolve customer complaints and concerns.
• Ability to work in a fast-paced environment with multiple tasks and priorities.
• Proficient in using computer software and systems, including Microsoft Office and CRM applications.
• Strong organizational and time management skills to meet deadlines and deliver results.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Willingness to learn and adapt to new technologies, procedures, and processes.
• Availability to work full-time.
• Possess own transport