ASSISTANT BRANCH MANAGER / SUPERVISOR

Responsibilities (Job Scope)

1. Store Operations Management

Ensure smooth daily branch operations in compliance with company SOPs.Manage store opening and closing procedures. Maintain proper product display: neat, clean, and easily accessible to customers.

2. Staff Management

Assist the Store Manager in recruiting, training, and monitoring staff performance. Prepare staff work schedules (rosters) and manage leave applications. Provide guidance, coaching, and motivation to the team.

3. Sales & Customer Management

Achieve sales targets (KPI) set by the company. Handle customer complaints professionally. Encourage staff to deliver fast and friendly customer service.

4. Inventory & Financial Management

Monitor stock levels, place orders, and prevent “out of stock” situations. Control shrinkage (loss prevention due to theft or mismanagement). Oversee daily cash handling including register checks, bank deposits, and financial reporting.

5. Audit & Safety

Ensure store premises are safe and comply with security standards. Assist with periodic stock audits. Prepare performance reports for the Store Manager and HQ.