Job Conditions
Diploma
Full-time
Job Description
Job Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Provide accurate and helpful information regarding products and services
- Process customer orders and ensure timely delivery
- Maintain up-to-date records of customer interactions
- Work closely with other teams to resolve customer issues promptly
- Contribute to the continuous improvement of customer service processes
Job Requirements
- A diploma degree
- 1-3 years of customer service experience
- Strong communication and interpersonal skills
- Proficiency in English and Malay, both written and spoken
- Ability to multitask and manage time effectively
- Customer-focused mindset and problem-solving skills
- Familiarity with customer service software and tools (an advantage)
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