Customer Relationship Officer

Company Description

Join MINKA ADDA SDN BHD, a vibrant company situated in the heart of Johor Bahru. At MINKA, we thrive on collaboration, innovation, and creating delightful experiences for our customers. Our dynamic workplace encourages you to be your authentic self and share your ideas. We value our employees and foster a supportive environment that promotes both personal and professional growth with opportunities to advance your career in customer service.

Job Responsibilities

As a Customer Relationship Officer, you will play a crucial role in enhancing customer satisfaction by managing and nurturing customer relationships. Your daily tasks will involve:

● Provide exceptional customer service and support by effectively communicating with customers via various channels

● Cultivate strong relationships with clients through regular follow-ups and personalized service ● Assist in resolving customer inquiries, complaints, and concerns with a positive attitude

● Conduct telemarketing calls and promote services to prospective customer

● Gather customer feedback to improve service offerings and customer satisfaction

● Maintain accurate records of customer interactions in compliance with company policies

● Work collaboratively with team members to achieve service goals and performance metrics

Job Requirements

To excel in this role, you should possess the following qualifications and attributes:

● Fresh graduate is encourage to apply

● Ability to build rapport and establish lasting relationships with customers

● Excellent communication skills, both spoken and written

● A compassionate and caring approach to customer interactions

● Willingness to learn