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Customer Service Mandarin Speaker

Wealth Mastery Academy Sdn Bhd
MYR 3,000 - 4,000
Seputeh, Kuala Lumpur, Malaysia
Less than 1 Year of Experience
Full-time
communication, mandarin
  • Handle customer inquiries via phone, email, and live chat in Mandarin and English.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Resolve product or service problems by clarifying customer complaints and determining the cause of the issue.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Maintain customer records by updating account information.
  • Work closely with internal departments (e.g., Sales, Technical Support, Logistics) to ensure excellent customer experience.
  • Translate documents and communication materials between Mandarin and English when needed.
  • Meet personal/customer service team targets and call handling quotas.
  • Deliver high-quality service and support in a professional manner.
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Date Posted: 21/04/2025