E-commerce / Marketing Executive

Job Roles and Responsibilities:

• Ensuring that the company achieves its targeted annual revenue and within prescribed operating expenses
• Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback
• Making promotional offers and displaying them appropriately on the website
• Conducting research on user-friendly features and layouts that appeal the most to customers
• Testing changes to platforms and monitoring the results
• Applying platform updates that attract and keep new customers
• Reviewing sales insights and using them to develop informed sales strategies
• Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback
• Working closely with warehouse teams to ensure the fulfilment of orders on time
• Analyzing and providing reports on monthly basis for product or offer
• Reviewing customers’ concerns, needs and preferences to create a smooth and seamless transactional process for buying products online
• Reviewing stock levels and sales data to maintain a stable supply and demand status